Date published: 7 July 2025

Last week we launched a specially focused 'Triage Week' across our health and wellbeing social media channels (myhealthncumbria), shining a spotlight on how triage systems are helping to improve access, safety, and outcomes in primary care.

Through a series of short video clips and messages from local GPs, the campaign explained how total triage works—and why it matters.

Triage is basically the term used for initial assessment of patients.

If you’ve ever contacted your GP surgery and been asked a few questions before getting an appointment, or you've contacted 111, visited A&E or an urgent treatment centre, you’ve already experienced triage.

We managed to briefly catch some of our busy local GPs across North Cumbria so that they could talk through the process and explain why it is a very important part of how your local GP Surgery might use this process to help deal with the unprecedented demands.

The film features: Dr Dan Berkeley ​​​​​from Maryport Health Services, Dr Robert Westgate from Carlisle Healthcare, Dr Helen Horton from Distington Surgery, Dr Dominic Arnold from Birbeck Medical Group, and Dr Louisa Belghazi from Cumbria Health.

As well as the full 3 minute version it was broken down into smaller clips that were more social media friendly with the clips being added to social sites across the week, each building more information on the importance of the triage process within modern general practice.

To view the full script and access a poster resource for GP practices please visit our triage information page here.

Triage helps ensure patients are seen by the right person, at the right time. Whether that’s a GP, nurse, pharmacist, physiotherapist, or other member of the practice team or beyond.