This website is run by the Primary Care Services North Cumbria Project Team.
We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Skiplinks are used to allow users to skip repeated headers.

We know some parts of this website aren’t fully accessible:

  • carousels on the homepage and internal pages aren’t fully accessible to screen reader software or keyboard navigation
  • automated searches on the website change content without making the user aware
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • some tables do not have row headers

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll review your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

North Cumbria Integrated Care NHS Foundation Trust (NCIC) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • Carousels on the homepage and internal pages as they programmatically:
    • autoplay without the option to pause – this fails WCAG 2.1A 2.2.1 (Enough Time)
    • loop, therefore causing screen reader software and keyboard navigation to loop through 2-3 times – this fails WCAG 2.1A 1.3.2 (Meaningful Sequence)
  • Automated Service and Consultant searches that automatically change content on input without making the user aware, failing WCAG 2.1A 3.2.2 (On Input)
  • Images of text on the homepage which fail WCAG 2.1A 1.4.5 (Images of Text)
  • Various elements throughout the site where browser default focus outlines are difficult to interpret against design of said element or elements behind, failing WCAG 2.1AA 2.4.7 (Focus Visible)
  • The Care Quality Commission widget in the footer of every page, failing the minimum contrast requirements of WCAG 2.1AA 1.4.3 (Contrast [minimum]).

Non compliance with the accessibility regulations

Some images may not have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images wherever possible as we publish new content to ensure images meets accessibility standards.