Stay in the Loop: Keep Your Contact Details Up to Date
Life moves pretty fast — new homes, new phones, new routines — and it’s easy for small details to slip through the cracks. But keeping your GP and healthcare services up to date with your current contact information is one of the simplest ways to make sure you don’t miss important letters, messages, or appointments.
Why it matters
Your contact details are used by your GP practice and other NHS services to share important information about your health — from hospital referral letters and screening invites to test results and appointment reminders.
Out-of-date details can lead to missed appointments or delays in communication.
Updating your details
You can update some of your contact information quickly and easily through the NHS App, including your email address and phone number.
If you use the app, it’s a good idea to check with your GP practice to make sure any changes have been received and updated across systems. This helps ensure your records are fully up to date wherever you receive care.
If you’ve recently moved house or changed contact details, your GP practice team can confirm your information and make any additional updates needed.
A small step that makes a big difference
Taking a moment to check your contact details helps healthcare teams stay connected with you and provide the best possible care. It’s a quick and simple step — but one that can make a real difference.
Useful Links
If you’d like to learn more or update your details, here are some trusted NHS resources to help:
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Update your contact details on your NHS recordLearn how to add or correct your mobile number or email address through the NHS. digital.nhs.uk/services/add-or-correct-the-contact-details-on-your-nhs-record
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Managing your account in the NHS AppGuidance on how to update your email, phone number, and account settings. nhs.uk/nhs-app-account-and-settings
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NHS App Help & SupportFind more about what you can do in the app and how to access your health information securely. nhs.uk/nhs-app-help-and-support
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NHS Login Help CentreExplains how your NHS Login details link with your GP records and what to do if updates take time to appear. help.login.nhs.uk/manage/nhs-record-contact-details
